SMS Policy

1. Scope

This SMS Opt-In and Messaging Policy applies to text messages sent by MBS (“MBS,” “we,” “us,” or “our”) to mobile numbers provided to us through this website, our client-facing applications, or in the course of our business operations. It supplements our Privacy Policy.

This policy does not cover text messages sent by a healthcare provider, practice, or other client using its own systems. Those messages are governed by that organization’s own policies.

2. Types of messages we send

Security and authentication. One-time verification codes used for multi-factor authentication when signing in to an MBS application.
Account and service notices. Operational messages relating to an existing engagement, such as scheduling or follow-up on a support request.
Business communication. Where you have asked us to reach you by text after submitting a form or speaking with our team.

Message frequency varies and depends on your account activity and how you asked us to contact you. We do not send recurring marketing text campaigns.

3. How you opt in

We send text messages only to numbers provided to us by the person who controls that number, and only for the purpose that number was given. Consent is obtained in one of the following ways:

Entering a mobile number and enabling multi-factor authentication in an MBS application.
Providing a mobile number on a website form and indicating that text contact is acceptable.
Asking a member of our team, in writing or on a call, to follow up by text.

Consent to receive text messages is never a condition of purchasing any service from MBS, and it is never required to receive support. Security codes are the one exception: if you enable text-based multi-factor authentication, those messages are required for that sign-in method to work.

4. Enrollment screens

Because multi-factor authentication enrollment takes place inside an authenticated area of our applications, the screens a user sees when enrolling a mobile number are reproduced below.

Multi-factor authentication enrollment screen listing SMS Verification, Google Authenticator, Microsoft Authenticator, and Email Verification options. — Screenshot 1 — the user chooses SMS Verification as their verification method.

SMS verification screen where the user enters their mobile number, requests a code, and then enters the verification code received. — Screenshot 2 — the user enters their own mobile number and confirms ownership with the one-time passcode delivered by SMS.

Consent language shown at enrollment

By providing your mobile number, you agree to receive one-time verification codes from MBS by SMS for account security purposes. Message frequency varies based on account activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Policy and Privacy Policy.

Enrollment is initiated by the user. No mobile number is added to SMS delivery by MBS staff, by import, or by any automated process.

5. How to stop messages

Reply STOP to any message to stop further text messages from that program. You will receive a single confirmation that messaging has ended. Reply HELP for assistance, or contact us at noc@mbsrcm.com.

Stopping text messages does not close your account or end your engagement with MBS, and we may still contact you by email or phone about your account. If you stop text messages while text-based multi-factor authentication is enabled, you will need a different verification method to sign in. Replying START or re-enrolling a number in account settings restores SMS delivery.

6. Carriers, rates, and delivery

Message and data rates may apply, depending on your mobile plan. Delivery depends on your carrier and network conditions; mobile carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

7. No PHI by text

Do not send protected health information (PHI), patient records, account numbers, or other sensitive information to MBS by text message. Text messaging is not a secure channel. PHI must be exchanged only through the secure channels established in your client agreement and Business Associate Agreement.

Our own text messages are limited in content by design. Verification codes and operational notices do not contain patient information.

8. How mobile numbers are handled

We do not sell or rent mobile phone numbers, and we do not share them with third parties or affiliates for their own marketing purposes. Mobile numbers are disclosed only to the SMS delivery provider that transmits the message on our behalf, under contract and for that sole purpose.

Retention, security safeguards, and your rights regarding this information are described in our Privacy Policy.

9. Changes and contact

We may update this policy from time to time. Material changes will be reflected by a new effective date on this page. Questions about text messaging: noc@mbsrcm.com.